About Us

We are South Africa’s leading award-winning multi-disciplinary CX specialists who have been helping B2B and B2B2C businesses create unforgettable customer experiences for their clients for almost two decades. Our unique methodology is based on a robust ‘no-nonsense’ approach to CX that cuts to the core to reveal deep client insights.

Our CXpertise enables companies to retain clients, acquire new clients, and identify cross and upsell opportunities, all of which boost bottom line.

Services include our True Voice of Customer Programme which increases a company’s sales by up to 30%, CX strategy, customer journey mapping, and customer re-design. Further to this, we offer various open and customised CX training, as well as our signature SETA-accredited Train-the-Trainer Programme.

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