Zambia National Commercial Bank
About Us

Zanaco was established in 1969 by the Government of the Republic of Zambia (GRZ) to service the financial needs of the Zambian economy. It has since evolved into a leading financial institution, popularly dubbed as the ‘People’s Bank’. The shareholding structure has changed over the years, to the status as depicted below:

Who We Are – Our Vision
Our vision is to be Zambia’s leading universal transactional financial institution providing the best in value solutions to clients whilst supporting financial inclusion.

Focus on Our Clients
Improved service delivery and client satisfaction remains at the center of the Bank’s overall strategy. The Bank is committed to exceeding the product, service and innovation expectations of over 2.7 million clients across the Public Sector, Corporate Finance, SME, Agriculture and Consumer Personal segments.

Zanaco has the largest distribution network in the country, with more than two million customers, 60 branches and agencies, over 17,000 Zanaco Xpress agents, over 200 ATMs, and over 3,500 Point of Sale machines.

Focus on Our People
As the single largest employer in the Zambian banking sector, Zanaco prides itself on a team of over 1000 dedicated, inspired and motivated staff who drive and deliver on its vision, mission and values. In order to ensure that it gets the best out of its employees and maximizes output, the Bank invests in capacity building, training and investment in the well being of this critical resource.

Focus on Our Financial Performance
Zanaco is the largest onshore lender in Zambia and has a balance sheet with total assets of over $1.5 billion. The asset quality is sound as depicted by a non-performing loans ratio currently under 4%. Profitability and shareholder value has been on a steady growth path over the years, culminating in 500% share price gains in 2021 alone.

Focus on our Future through Sustainable Strategic Collaboration
In supporting key economic sectors of the country, the Bank sustainably collaborates with various Development Finance Institutions, Venture Capitalists and other funders. Through this, Zanaco has facilitated funding of over $300 million in the last 5 years to both Large Corporates and Small and Medium Enterprises (SMEs) as well as individuals in various sectors.

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