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By Elanie Kruger, Group Chief Human Resources Officer at Tsebo

The Pan-African Employee Experience (EE) Survey conducted in 2023 (with participation from over 23,000 employees spanning 23 countries) revealed a strong sense of engagement and trust in leadership within business. This achievement, together with an above-average positive sentiment, reflects a positive culture and strategic approaches to employee satisfaction and retention which aligns with the wider recognition that highly engaged organisations thrive at double the success rate of their less engaged counterparts.

 Organisational productivity

It’s important to highlight the intrinsic link between employee engagement and organisational productivity. As underscored by a comprehensive meta-analysis conducted by the Gallup Organisation, cited in the Harvard Business Review by John Baldoni, organisations with high levels of engagement report a staggering 22% higher levels of productivity. 

This statistic is a testament to the efficiency gains and the broader spectrum of positive outcomes associated with strong employee engagement. For us, this correlation underscores the value of their engagement initiatives, revealing that their focus on nurturing a positive workplace culture extends beyond morale. It directly impacts their bottom line by promoting outcomes beneficial for both employees and clients alike. Elanie Kruger, Group Chief Human Resources Officer at Tsebo, expressed her gratitude towards the workforce for their strong participation and valuable feedback. 

“We are deeply thankful for the insights provided by our employees. Your feedback is pivotal in our ongoing efforts to cultivate a supportive and dynamic work environment. Together, we are building a brighter, more sustainable future,” Kruger stated.

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Key survey outcomes

Considering that 80% of our employees recognise the beneficial impact on society, the survey highlights its success in nurturing a community spirit that promotes creativity and enhances risk management through sustainable practices, ensuring long-term success for a company and its clients. Additionally, commitment to improving the employee experience is a forward-thinking strategy adopted by a business that supports a high-performance culture and drives innovation and excellence across its African operations.

This approach not only ensures that the company is well-equipped to meet the evolving demands of the B2B services market, sustain its growth trajectory, and continue delivering unparalleled value to its clients across Africa but also, continues to analyse and act on the survey feedback, it renews its dedication to creating an environment where every employee feels valued, heard, and empowered to contribute to its success.

Tsebo Solutions Group, a leader in integrated workplace management solutions across Africa, is proud to announce the successful outcomes of its inaugural The survey’s 74% participation rate and average positive sentiment of 80% across responses, underscores its unwavering commitment to its employees’ voice across the continent, marking strides in its employee engagement initiatives.The survey drew participation from over 23,000 employees spanning 23 countries, ensuring a wide-reaching and inclusive dialogue. Notably, 93% of the feedback came from frontline employees, emphasising the survey’s effectiveness in capturing the perspectives of those at the heart of a business’s operations. This enthusiastic engagement from employees underscores a company’s dedication to valuing every employee’s experience and insights.

Read the latest edition of Top 500:

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