Are you driven by fear or focus?

Are you driven by fear or focus?

  By Coach Sonja Shear   Most business owners start their businesses for the same reason. They have a passion for something they want to do, which drives them to come up with an idea and take action. This passion is powerful. It gets the owner to take the...
Chatbots, improving the future of customer service

Chatbots, improving the future of customer service

By Farouk Limalia, Senior Consultant at Linqit   According to the Pwc Artificial Intelligence Study, by 2025, 95% of customer interactions will be powered by Artificial Intelligence (AI). In the customer service arena, the combination of AI, the company’s...
4 reasons why digital transformation matters

4 reasons why digital transformation matters

  By Mark Tomlinson, Chief Innovation Officer, Hoorah Digital   Let’s be frank – South Africa’s economy is struggling, businesses have had a tough couple of years and youth unemployment is one of the biggest challenges of our time. Our focus must be on...
CTRL+Alt+Connect: Consumers reimagined

CTRL+Alt+Connect: Consumers reimagined

  By Mpho Hlefana, Group Marketing Manager at Decision Inc.   Accenture surveyed more than 25,000 customers across 22 countries and found consumers have changed their buying habits and preferences, altering the power dynamic between brands and people completely....