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About Us

Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on finding and developing the right people for each role, and equip them with the necessary technology to create exceptional customer experiences. As experts in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

Today’s customers expect to use multiple ways of communicating, making customer experience the most important differentiator for businesses in 2022 and beyond. With over 35 years of expertise in the contact centre industry, we know what works and what doesn’t. We are relentless in delivering easy, positive and brilliant customer experiences. We are passionate about people and developing the talent pipeline of tomorrow. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. Our world class professionals have unique industry knowledge and our services range from full service, bespoke design work and consultation services.