Welcome to

Welcome to

Top Women in business home

9

About

Top Women is a trusted network of gender-empowered companies and…

TW Publication

The authority on gender empowerment in business for nearly 20 years.

Media

9

News

Stay up to date with the latest news in Women Empowerment

9

Top Women Podcasts

Welcome to Top Women Business Unusual Podcast
9

Top Women Masterclasses

Welcome to Top Women in Business Masterclasses

TW Conference

Join the world’s fastest growing platform for women who lead!
You need to consider becoming a certified women-owned business

Top Women Certified Companies

TW Awards

Are you ready to showcase your gender empowerment?

 

Contact

9

Contact us

Want to get in touch? We’d love to hear from you.
9

Location

Visit our office

The authority on gender empowerment in business for nearly 20 years.

Five ways to handle conflict remotely

Written by Staff Writer

May 25, 2020

In a team, having a united voice is important but so is having different opinions and viewpoints. When working with others, conflicts are inevitable, and, according to the Harvard Business Review, the most common cause of conflict in the workplace is misunderstanding.

You should never ignore tension, whether its caused by misunderstanding, personality conflict, work values or even unhealthy competition, the key is to identify the cause and nip it in the bud.

Now that most companies are working from home, do not wait until being back at the office to start trying to get conflict resolution on track. By then the issue may have been blown out of all proportion. In this article we share five ways that might help to resolve professional conflict while working remotely.

 

Pinpoint the base of the conflict

Successful resolution of work related conflict depends on how soon you spot the source of the tension. However long it takes to unpack what the real cause is, it will be worth it. Have one-on-ones via skype, hangout or zoom with the staff members involved. Once you have a clear idea of all sides of the story, then have a group session so that everyone has a chance to be heard.

 

Stay neutral and set out the rules of engagement

It is important to remain neutral when listening to all points of view. Make sure at the start you set out the rules of engagement: no offensive language, same amount of time for each person to speak, no interrupting, respect for differing opinions.

 

Be like a magnifying glass

When mediating between employees, ensure the parties involved look closely at each other’s reasons and where they are coming from.

 

Stay online

A heated online discussion will only get worse if the manager suddenly logs off. Stay online while everyone’s hype is still up, being around will help to defuse the anger and limit harsh words spoken.

 

Activate active listening and move the conversation forward

Move the discussion from anger to resolution. Your team does not just want to express their frustrations, they also want to feel as if you understand their feelings and actions. Once everyone has been heard in a specific time frame, summing up what each party is saying, their points of view and moving from conflict to a point of mutual understanding is key to popping the blister.

Follow Us On Facebook

Follow Us On

Standard bank top women

empowering women in africa

You May Also Like…

Achieving excellence: Discipline and commitment

Achieving excellence: Discipline and commitment

In a recent interview, Katherine Persson, Head of SOLA Assets in South Africa, offers a glimpse into her extraordinary journey as a leader in renewable energy and open water swimming. She discusses the principles of discipline, hard work, and unwavering commitment that have moulded her diverse career, reflecting on her path to top-tier success.

Women leading the charge in South Africa’s circular economy

Women leading the charge in South Africa’s circular economy

“Women are still not equally represented in the waste industry – especially at higher leadership – but this is changing as industries and corporations at large learn the power of having more diverse teams,” said Preola Adam, PETCO board member.